Privacy Policy

Introduction

Charmius Casino is committed to protecting the privacy and security of its players. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with applicable data protection laws and gambling regulations in Canada. By using our services, you consent to the practices described in this policy.

License Information

Charmius Casino operates under the license of Curacao eGaming. This license ensures that we adhere to strict regulations regarding fair play, responsible gambling, and the protection of personal data.

Data Collection

We collect various types of data to provide our services effectively. This data includes:

• Registration Data: Information you provide when creating an account, including your name, address, date of birth, and contact details.
• Payment Details: Information necessary for processing transactions, such as credit card numbers, bank account details, and transaction history.
• Technical Logs: Data collected automatically when you use our services, such as your IP address, device information, and browsing behavior through cookies.

Purpose of Data Usage

The information we collect is used for several purposes, including:

• Account Management: To create, maintain, and manage your player account.
• Marketing Communication: To send you promotional materials, newsletters, and updates about our services, with your consent.
• Anti-Fraud Checks: To detect and prevent fraudulent activities on our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations, ensuring the integrity of our operations.
• KYC Procedures: To verify your identity as part of our Know Your Customer processes, which are essential for responsible gambling and regulatory compliance.

Data Sharing

Charmius Casino may share your personal information with the following entities:

• Payment Providers: To process your transactions securely and efficiently.
• Verification Partners: To assist in identity verification and compliance with legal obligations.
• Regulatory Authorities: Where required by law, we may disclose your information to relevant authorities for compliance and regulatory purposes.

User Rights

As a player, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
• Right to Restrict Processing: You have the right to request the restriction of your personal data processing in certain circumstances.

To exercise these rights, please contact the support team.

Cookie Policy

Cookies are essential for the functionality of our platform. Charmius Casino uses the following types of cookies:

• Essential Cookies: These cookies are necessary for our website to function correctly and cannot be disabled in our systems. They are typically set in response to actions you take, such as setting your privacy preferences or logging in.
• Analytical Cookies: These cookies help us analyze how our visitors interact with our website, allowing us to improve its performance and user experience.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.

Data Protection Measures

We take data protection seriously and implement appropriate security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use encryption technology to protect sensitive data during transmission.
• Access Controls: Only authorized personnel have access to your personal information.
• Regular Audits: We conduct regular audits and assessments of our data protection practices to ensure compliance with applicable laws.

Data Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations. Once the data is no longer required, we will securely delete or anonymize it.

Changes to This Privacy Policy

Charmius Casino reserves the right to update this Privacy Policy at any time. Any changes will be communicated to you through our website or via direct communication. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please reach out to the support team for assistance. We are committed to addressing your inquiries and ensuring your privacy rights are respected.

Conclusion

At Charmius Casino, we prioritize the privacy and security of our players. Our comprehensive approach to data protection reflects our commitment to responsible gambling and compliance with regulatory standards. By using our services, you agree to the terms outlined in this Privacy Policy.